Privacy Policy

We may collect one or more of the following types of information:

We use the information we collect for purposes including:

• Providing, maintaining, and improving our Services
• Personalizing your experience (e.g., recommendations)
• Communicating with you (e.g., announcements, updates, support)
• Handling billing, payments and subscription management
• Analyzing usage and trends to better understand how people use Balance
• Complying with legal obligations and enforcing our rights

We will not sell your personal information. We may share your information in the following circumstances:

• With service providers who help us operate the Services (e.g., payment processors, hosting providers).
• In connection with a merger, acquisition, or sale of assets (you will be notified and your information will be handled consistent with this policy).
• When required by law or to protect our rights, property or safety: e.g., responding to a lawful request, investigating fraud, or protecting other users.
• With your consent.

Because we use Google APIs / allow Google sign-in, we abide by Google's policies:

• Our Privacy Policy is publicly available, hosted on our own verified domain, and linked from our home page and consent screens.
• We disclose what Google user data we access, how we store it, how we use it, and with whom we share it.
• We only use Google user data for the purposes disclosed in this policy.

We retain your personal information for as long as necessary to:

• Provide you the Services you have requested
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

When personal data is no longer required, we will securely delete or anonymize it.

Depending on your location, you may have rights regarding your personal information, including:

• Accessing/correcting the personal information we hold about you
• Deleting your account or personal data (subject to retention for legal obligations)
• Withdrawing your consent (where applicable)
• Objecting to certain processing of your personal information

To exercise these rights, contact us at ben@balancelifedesign.com.

We and our service providers use cookies, web beacons, pixel tags, and other tracking technologies to collect usage and device information, to remember your preferences, and to understand how you use our Services. You may disable cookies through your browser settings, but note that some features of the Services may not function properly if you do.

If you choose to provide your phone number and opt in to receive SMS (text message) communications from Balance Life Design, we may send you transactional and engagement-related messages, including:

• Event reminders
• Daily or weekly planning prompts
• Account alerts
• Service-related notifications

SMS consent is not shared with third parties for marketing purposes.

Message frequency varies depending on your preferences and account activity. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. You may reply HELP for assistance or contact us at ben@balancelifedesign.com.

We use service providers such as Twilio to deliver text messages. These providers process phone numbers and messaging data on our behalf in accordance with this Privacy Policy.

We take reasonable administrative, technical and physical safeguards designed to protect the personal information we collect. However, no system can guarantee absolute security and we cannot ensure or warrant the security of any information you transmit to us.

Your information may be transferred to, stored at and processed in a location other than your home country. By using our Services you consent to such transfer.

Our Services are not directed to children under the age of 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. If we make material changes, we may notify you via email or via a prominent notice in the Services.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: ben@balancelifedesign.com